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    • What to Expect
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  • For Producers
    • Produce a Show
    • Sample Rental Contract
  • Past Shows
The Gladstone
Menu
  • Home
  • Upcoming Shows
    • Prime Sunday
    • Candlelight Concerts
    • Authentic Flamenco
    • Tick,Tick…Boom!
    • God of Carnage
    • Husband? What Husband?
    • Just Say the Word
    • It Had To Be You
    • Steel Magnolias
    • Shorthanded: A Ladies Game
    • The Children
    • Whale Fall
    • A New Brain
  • Packages
  • GIFT
  • Donate
  • DIGITAL DONOR WALL
  • Work at The Gladstone
  • About
    • Our Team
    • History and Mission
    • ResCo FAQs
  • Conduct and Safety
    • Prevention of Workplace Violence Policy
    • TGT Incident Occurrence Report
    • TGT Anti-Harassment Policy
    • Harassment-procedure-flow-chart
    • The Canadian Code of Conduct for the Performing Arts as adopted by the TGT Board as policy October 2020
  • Contact Us–Plan Your Visit
    • What to Expect
    • Hours of Operation/Contact
    • Box Office
    • What is a Facility Fee?
    • Trouble Buying Tickets
    • Seating/Accessibility/Hearing Assist
    • Volunteer Ushers
    • Bar
    • Will Call Tickets
    • Coat Check
    • Parking & Public Transit
    • GROUPS
  • For Producers
    • Produce a Show
    • Sample Rental Contract
  • Past Shows

Trouble Buying Tickets

Having difficulties buying tickets online?

The Gladstone Theatre uses a third-party ticketing system called TicketSearch to process transactions and handle seat reservations. TicketSearch requires the most up-to-date web browsers to ensure the security of your digital information and transactions.

TicketSearch is new to The Gladstone as of our reopening October 2021. Your patience is appreciated as we work out the inevitable kinks associated with integrating a completely new ticketing system. Feel free to contact us with questions or concerns.

Solutions!

1. Consider updating your web browser

Our system will work better with an up-to-date browser. More importantly, it will help us protect your credit card and personal information. Updating will also make the rest of the web look better and reduce the spread of viruses and malware.

CLICK HERE to visit updatemybrowser.org
to see if your web browser is up to date!.

2. Is your workplace network blocking TicketSearch?

We have heard some reports that ticket buying is blocked from some federal government offices. Consider accessing our site from a mobile phone network or your home network instead.

3. Try a different device.

Some people find they can buy tickets on their phones but not on their computer, or visa versa.
Technology…who can understand it.

4. Let us take care of it!

If you’re still having difficulty or would just like that personal touch, why not pour yourself a comforting beverage and take a break.
We will be happy to book your tickets by phone at 613-233-4523.
You can also email boxoffice@thegladstone.ca for assistance.
Box Office hours can be found here.

Thank you for your patience.

Box Office

910 Gladstone Ave

(at Preston)
Ottawa, ON K1R 6Y4
613-233-4523


TICKET inquiries
boxoffice@thegladstone.ca

RENTAL inquiries
theatremanager@thegladstone.ca

Hours:

Tuesday-Friday

11am-2pm

Always Open 1 hour before showtime.

Covid-19

We support but do not require wearing a mask while in the theatre.

We ask anyone experiencing COVID-19 symptoms to stay home. If you are feeling at all under the weather, please contact the box office to exchange or get credit for your tickets.

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Donate Today

Did you know The Gladstone is a registered Charity?Your tax-deductible donations help make the theatre a more accessible, comfortable and welcoming place for everyone. Learn how.

Give the Gift of Theatre

Gift Cards
Gift Cards from The Gladstone may be used to purchase tickets to ANY show playing at The Gladstone Theatre (subject to available seating).

Thank You

City of Ottawa
Preston Street BIA
Ottawa Community Foundation logo
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