Sales Policies

All prices listed are in Canadian dollars.

Shipping

The Gladstone does not normally ship tickets. When you buy online, you will receive printable tickets by email. If you are unable to print your tickets, you can pick up tickets at the box office when you arrive. You can also gain admission by showing the email to the ushers using a smartphone.

If you wish to purchase tickets or subscriptions as a gift, please contact us and we can arrange to send physical tickets or gift certificates.

Returns

Subscriptions are refundable up to 24 hours before the first performance you have selected. Tickets may be exchanged for another date of the same show up to one hour before the performance.

Tickets to individual shows are refundable up to 24 hours before the performance. Tickets can be exchanged for another performance of the same show up to 1 hour before the performance.

Terms and Conditions

The Gladstone is managed by a consortium of independent professional theatre companies (Plosive Productions, SevenThirty Productions, Black Sheep Theatre and Bear and Co.) The community theatre company Phoenix Players also presents plays at The Gladstone. For the purpose of these terms and conditions, "The Gladstone" is defined as this consortium of companies and Phoenix Players collectively and any one of the individual companies.

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

2.1 Permission is granted to temporarily download one copy of the materials (information or software) on The Gladstone’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on The Gladstone’s web site;
  • remove any copyright or other proprietary notations from the materials;
  • or transfer the materials to another person or “mirror” the materials on any other server.

2.2 This license shall automatically terminate if you violate any of these restrictions and may be terminated by The Gladstone at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on The Gladstone’s web site are provided “as is”. The Gladstone makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, The Gladstone does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall The Gladstone be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on The Gladstone’s Internet site, even if The Gladstone or an authorized representative of The Gladstone has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on The Gladstone’s web site could include technical, typographical, or photographic errors. The Gladstone does not warrant that any of the materials on its web site are accurate, complete, or current. The Gladstone may make changes to the materials contained on its web site at any time without notice. The Gladstone does not, however, make any commitment to update the materials.

6. Links

The Gladstone has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by The Gladstone of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

The Gladstone may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to The Gladstone’s web site shall be governed by the laws of the Province of Ontario without regard to its conflict of law provisions.

Privacy Policy

This privacy policy governs the manner in which The Gladstone collects, uses, maintains and discloses information collected from users (each a "User") of the website thegladstone.ca ("Site"). This privacy policy aplies to the Site and all products and services offered by The Gladstone.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Use Collected Information

The Gladstone collects and uses Users personal information for the following purposes:

  • To improve our Site
  • We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service
  • Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions

 

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To administer a content, promotion, survey or other Site feature
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails

 

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing Your Personal Information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this Privacy Policy

The Gladstone has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of these Terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.